Refunds & Cancellation Policy

A scheduled campaign you cancel before it starts. A campaign reserves its full cost when you schedule it. Cancel it before the first message goes and the whole reservation returns to your wallet immediately and automatically. You do not need to ask.

That is the only automatic refund. Once the first message of a campaign has been submitted, cancelling stops the rest but does not return their cost — the account is prepaid, and a send that has begun has been bought.

Messages submitted to an operator. Charging happens on submission, not on delivery, because our own carriers bill us on acceptance. A message that was submitted and then not delivered — handset off, number ported, operator filter — is not refundable.

Messages an operator declines to deliver for a subscriber-side reason — a preference the subscriber has registered, a filter the operator applies. These reached the operator and are billed on submission like any other.

Messages rejected for a compliance failure — a mismatched template, a sender ID that is not registered, a template the operator has withdrawn. If we stop a campaign because its template or sender ID stopped being approved, the messages already paid for are not returned.

Messages a vendor refuses. Our own carriers count a rejected submission against us and bill for it, so a refusal costs the same as an acceptance.

Unused credit is refundable on request when you close your account, less any amount already consumed and less payment-processing fees that our provider does not return to us. Write to support@nexistxt.com from the registered email address on the account.

Approved refunds are returned to the original payment method within 7 to 10 working days. We cannot refund to a different account or instrument.

If money left your account and your wallet was not credited, tell us with the payment reference. Most such payments credit automatically once the provider confirms them. Genuine duplicates are refunded in full within 7 working days of verification.

Raise a billing dispute within 30 days of the charge. Every debit and credit is on your wallet ledger with the campaign or payment it relates to, and we will walk through it with you. Unresolved disputes go to the grievance officer.